Customers - Technology Doctors
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Customers

CLIENT SUCCESS

Helping clients in the UK and overseas.

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UK registered mutual insurance providing a world-class service to its customers, and they are proud of our well-respected, award-winning brand.

TEDS led the development, planning and implementation of the strategy to achieve future state customer experience vision and direct the CRM & Channel programme for the customer. The client look to our expertise to manage the business case and benefits realisation plans and we were responsible for ensuring the programme meets budget. TEDS provided thought leadership in multi-channel journeys, lead on the assessment of change impact whilst considering multiple stakeholders and locations.

Employee-owned UK company which operates premium department stores and supermarkets

TEDS were engaged to lead Connex CRM/ERP (Salesforce.com & Oracle EBS) Customer programme delivery of 14 projects, with a team of 62 functional, technical consultants and with an approved multimillion budget. We specialised in expanding omni channel customer process, Connex delivery strategy and in house continuous improvement capabilities. Teds led international, large-scale, multidisciplinary project teams with an overall focus on accomplishing organizational and operational change.

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London based Salesforce Platinum Consultancy

A leading Salesforce Platinum partner was experience phenomenal growth and it was important that they put processes in place around salesforce development, and increase visibility of work. With a bigger team, they could no longer rely on verbal communication. They had a motivated team, but needed technical mentorship and interim management leadership to help them gain clarity on priorities, and help push them to success both inside the code and out. TEDS engagement included business development, bid management, solution design and architecture, large scale programme delivery, business case and feasibility studies, CRM and Customer Service & Support (particularly using Salesforce.com and Force.com platform) strategies and stakeholder management

UK’s most trusted letters and parcels delivery company.

TEDS were engaged to lead the development and delivery of UK suite of IT integrated solutions, aligning delivery to the strategic implementation roadmap and optimisation of onshore and offshore supply chain for critical business application refresh programme.

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Second largest chain of supermarkets in the United Kingdom

TEDS were engaged to manage all IT planning, forecasting, and business case management for the largest division at the Retailer — Retail is a £900 million department; directed multimillion-pound budgets, reporting, investment analysis, metrics development, software and infrastructure implementation.

Private research university in Pittsburgh, Pennsylvania

TEDS were engaged by a leading Global Computer Science organization and were responsible for defining and driving the organizational vision, strategy and technical direction for the CMUQ EMEA infrastructure and cloud services solutions programme. TEDS were represented at the board (CxO) level member with direct report to CIO, COO. Managing a budget of $24m annual operating and $6m capital plan and leading a team of 53 staff of all grades located in over 10 locations in Europe, Middle East and Africa supporting over 11.000 customers.

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Largest not-for-profit education and training groups in the UK.

TEDS led the IT organization of 57 staff and a a multi million budget with the strategy to completely refresh all aspects of the NCG infrastructure across 140 locations (UK and Ireland) and condense the estate’s data and network services to several hosted data centers. The organisations Shared Services Division offered an extensive supply of IT services and solutions to education, business and large-scale enterprises on behalf of the Group which is a company worth over £195m.

We work closely with you and carry out research to understand your needs and wishes.